When to Order

When to place an order: Orders can be placed as soon as you know you are likely to need some items. On the new Point of Rental client portal, you will see the drop down box on each order that asks specifically to Ruby Design Direct customers if the order is a Quote, Tentative Reservation, or a Final Reservation. No order is final until the reservation has been confirmed by Ruby Design.

All items are subject to availabilty.

Invoices

Ruby Design Direct now offers Pay by Invoice or Pay by Statement. Reservation confirmations will be sent prior to the event if the order is placed outside of the normal weekly timeline. If not, the invoice will be sent right away. All invoices are due with Net30 Terms.

Customers that place more regular orders with Ruby Design Direct will be allowed to Pay by Statement. Invoices per order will still be sent, but the balance would be due Net30 days from the Statement date. Statements will be sent on the 1st of each month.

Any other customers will be required to pay ahead of or on pickup.

Payments can be made in a variety of ways including:

Via Online Payment from the Invoice or Statement

Via ACH Payment

Via phone payment at 920.497.8309

Via check mailed to:

711 Mike McCarthy Way

Green Bay, WI 54304

How to Order

Orders can be placed in a variety of ways. Please include all necessary details including event date and specific delivery details as needed.

Email: Direct@RubyDesignOnline.com

Phone: 920.497.8309

Website: Rental Catalog

If you’re not a customer with us yet, please fill out the following form and we will get you set up and running!

Ruby Design Direct Customer Form

Pricing & Reservations

Ruby Design Direct works on a Retail + 3 Tier Pricing System. We strive to be as transparant with our Direct customers about what the pricing would be from Ruby Design Retail. Many times it serves as a guide or base price for what our Direct customers charge their own customers. All of the Direct customers receive at least Tier 1 pricing. Tier 2 pricing applies to a large portion of Direct customers. Tier 2 and Tier 3 discounts apply based on volume. Please don’t hesitate to reach out to Beth at Ruby Design Direct if you are interested in learning more about Tier parameters, etc. These metrics are reviewed periodically throughout the year.

Ruby Design’s rental catalog now works in real time - therefore you are able to see the availability of a certain product during any rental period. However, as with many of our items, if needed we can order more of most items. When an order is placed on Point of Rental it is created as a Reservation Request and therefore we will confirm that reservation and contact you if anything is unavailable/we can’t get more, etc. Many times we are able to offer a replacement item/color/size as approved by the customer.   

Delivery/Pickup

Weekend orders will be delivered by Thursday at the latest, unless otherwise requested by the customer or specified by Ruby Design. Please use the SPECIAL REQUESTS area if you are in need of the items on a specific date or time.

All linens will be delivered with necessary linen bags.

Please place all dirty linens in the provided linen bags. Any items placed in plastic will incur a $25/bag charge.

Pickups will vary based on business location, but may include Mondays, Tuesdays, or Wednesdays unless otherwise discussed.

Additional Fees & Charges

Damage Waiver: A 5% Damage Waiver Fee is applied to ALL rental orders. This fee covers replacement in the case that items are damaged beyone repair. This fee does NOT cover missing items - those will be charged at double the rental rate.

Rush Charge: Any order placed within 3 days of the event will incur a rush charge of $25.

Rush Delivery Charge: Any order requiring additional delivery or rushed delivery will incur a $50 charge.

Special Order Charge: Will vary based on items, quantity, etc. Any items requiring a special order will be confirmed with the customer first. Please note most items take 5-7 days at minimum to receive in.

Finance Charge: All invoices that are not paid within their 30 day terms will incur a 1.5% monthly finance charge.